Engineer Info
1.MASS Total support
We offer consistent support from facilities examination to after-sales service.
Facilities examination
We do demonstrations at our highly equipped showroom, and on-site demonstrations with devices brought in.
Device Introduction
By installation, adjustment and operational education, we support customers from production launching to stabilization.
Trouble Shooting
Repair 24/7 by on call, urgent correspondence
Thorough investigation of trouble cause, devise to prevent recurrence
Periodical visit/Periodical maintenance
Take preventive measures by finding problems beforehand
Periodical management/Maintenance and improvement of machine quality
Repair 24/7 by on call, urgent correspondenceRepair 24/7 by on call, urgent correspondence
2.Quality improvement of production system
Customer requirements and consultations to shape
As a bridge between customers and manufacturers, we send requests and market trends
Reduction of in-process defect and error
To improve production quality, we try to increase surface coverage and go-through rate
We contribute to create better production circumstance by offering market trends, technical informations and new feature tips.
Reduction of in-process defect and error Reduction of in-process defect and error
3.Unification of overseas information by global support system
Uniform management/Share information of customer's domestic and overseas factory
Support system equivalent of those in Japan by local Japanese engineers
We unify the management of domestic and overseas factory information by sharing customer support information in MASS group and offering them to customers
Trusting relationship as a trading company specialized in technology
We offer support for customers in area without manufacturer support.